Contact
Ask us anything about a piece before you buy it, or about an order you have already placed. The same small team answers every message.
Best for anything to do with an order, a return or a delivery. Please include your order number if you have one, and a photograph if something has arrived damaged. It saves us a round trip.
Message us and we will reply in the same chat. Useful if you want to show us a corner of a room and ask which size would suit it.
Or use the form below
It reaches the same inbox. Tell us your order number if your question is about an order.
Returns
Tell us before you send anything back, and we will email you a returns label. Returns go to our storage unit, which is not our registered office:
Britbunch Limited (Aala India)
Phoenix Self Store
Denton Wharf
Mark Lane
Gravesend
Kent DA12 2PL
United Kingdom
You have 30 days from delivery to change your mind. The refund policy explains how returns and refunds work.
Company and registered office
Aala India is the trading name of Britbunch Limited, registered in England and Wales, company number 16266306. VAT registration number GB496562638.
Britbunch Limited
56 Brook Road
Northfleet
Gravesend
DA11 8RG
United Kingdom
This is the address for formal or legal notice. Please do not send returns here.